We only deliver to New Zealand and Australia. Orders are processed within 1-2 business days to ensure your candles are in your hands as quickly as possible.

New Zealand: 

North Island: Courier Parcel (Overnight) Delivery

South Island: Courier Economy (2-3 days)

Australia: 

Economy Plus: 3-10 business (10kgs max)

Returns & Refunds

All orders are final, we do not offer refunds or exchanges for change of mind purchases. 

Faulty or Damaged Items

In line with the Consumer Guarantees Act 1993, we offer a replacement for goods that are faulty, damaged, or not as described. If a replacement is not available, a full refund will be issued.

Please contact us at customercare.nine2noon@gmail.com along with proof of purchase and a description (or photo) of the issue.

Conditions for Refunds or Replacements:

• Items must not have been damaged due to misuse or improper handling.

• Returns must be approved before any item is sent back.

• We may assess the returned goods before providing a remedy